The purchase of a digital item is different to tangible goods, i.e. it is impossible to prove that the file has not been 'opened' and therefore saved to your computer. For that reason we, with all other digital stamp companies, cannot offer a refund of your purchase unless the files have not been sent to you. If the email containing your purchased stamps has not been dispatched then we can cancel your order and return your money. If the email has been dispatched then your order is final and completed. Thank you for your understanding.